Thank you for shopping with PALAK Houseware! We strive to ensure that your experience with our products is smooth and satisfactory. All our shipments are carefully inspected and packed before dispatch. However, if for any reason you are not satisfied with your purchase, we are here to help. We offer return, exchange, or refund options, subject to the conditions mentioned below. Please note that all requests will be reviewed and approved at the sole discretion of PALAK Houseware.
Eligibility for Return, Exchange or Refund
Your purchase will be eligible for return, replacement, or refund only if it meets the following conditions:
- If an incorrect product was delivered, i.e., the item does not match the description or the order placed
- If the product received is damaged during delivery
- If the product has a genuine manufacturing defect or quality issue
- If there are missing items, parts, or accessories in your order
Request Process (Within 48 Hours)
For damaged, defective, or missing items, please report the issue within 48 hours of delivery for quick resolution.
If your purchase meets the eligibility criteria, you must raise a request within 7 days of delivery with the following details:
- Your Order ID
- A clear unboxing video showing the parcel and shipping label (highly recommended)
- 2–3 clear photos/videos showing the issue with the product
For all return or damage-related requests, providing photo/video proof of the product and packaging is mandatory. Requests without proper evidence may not be accepted.
You can reach us through:
- Email: palakkw46@gmail.com
- WhatsApp Support: 8780841538
- Contact us: 8780841538