Return, Exchange and Refund Policy

Return, Exchange and Refund Policy

Thank you for shopping with PALAK Houseware. We strive to provide quality products and a smooth shopping experience. Every order is inspected and packed carefully before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please note that all return, replacement, exchange, and refund requests are subject to verification and approval by PALAK Houseware.

Eligibility for Return, Exchange or Refund

Your order may be eligible for a return, replacement, exchange, or refund under the following circumstances:

  • Incorrect product delivered.

  • Product damaged during transit.

  • Manufacturing defect in the product.

  • Missing parts, accessories, or components.

  • Incomplete order received.

Reporting Timeline (Within 48 Hours)

Any issue related to damage, defects, incorrect products, missing parts, or incomplete orders must be reported within 48 hours of delivery.

Requests submitted after 48 hours of delivery may not be eligible for return, replacement, exchange, or refund.

Required Evidence

To process your request, please provide:

  • Order ID or Order Number.

  • Clear photos of the product and packaging.

  • Clear photos or videos showing the damage, defect, incorrect item, or missing part.

  • A complete unboxing video showing the sealed package being opened and the product being unpacked (strongly recommended and mandatory for missing-part claims).

For missing items, parts, or accessories, a complete and unedited unboxing video may be required for verification.

PALAK Houseware reserves the right to reject claims where sufficient evidence is not provided.

Return Approval Process

After receiving your request, our team will review the submitted evidence and verify the issue.

Depending on the nature of the claim, we may offer:

  • Replacement of the damaged or defective part.

  • Full product replacement.

  • Exchange for the correct product.

  • Refund to the original payment method or via bank transfer (for eligible orders).

The final resolution will be determined after verification.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind after purchase.

  • Personal dislike or preference.

  • Minor color or appearance variations caused by lighting, photography, or screen settings.

  • Damage caused by improper use, mishandling, assembly errors, negligence, or normal wear and tear.

  • Requests raised after the 48-hour reporting period.

  • Claims submitted without sufficient proof of the issue.

Return Condition

If a return is approved, the product must be returned with:

  • Original packaging.

  • All accessories, components, and parts.

  • Product in the same condition as received.

Incomplete returns may be rejected.

Refund Processing

Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days.

The time required for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

PALAK Houseware's Right to Verify

PALAK Houseware reserves the right to inspect, verify, and investigate all return, exchange, replacement, and refund claims. Any claim found to be fraudulent, misleading, unsupported, or lacking adequate evidence may be rejected.

Contact Us

For any return, exchange, replacement, or refund request, please contact us:

Email: palakkw46@gmail.com

WhatsApp Support: 9925703134

Customer Support: 9925703134

By placing an order with PALAK Houseware, you agree to the terms of this Return, Exchange and Refund Policy.